Welcome Walkway The Welcome Walkway currently is the arrival point for virtually all of our new members.  We definitely need guides on the walkway at all times, but we do NOT need a massive number.  So how do you know if you are needed or not?  During greeter hours the greeter will help deploy guides to the areas where they are needed.  If the greeters are not on duty but you are, please check to make sure someone is on the walkway. If you find 5-10 guides on the walkway, chances are that you are more needed elsewhere.  Check CC Metro to see if there are new members there as well, but most will be on the Walkway. As members leave the walkway, they will be directed to three spots, Paiz, Fisher, and Zona Islands. These are also good spots to do guide duty. The New Member Tutorial and Quest New members will now win a small TBux allowance as they work through the walkway.  There is no need to escort them through the walkway tutorial as explained below, but for your information, here is how the WW quest works. They may earn TBux or prizes at the following stations: Entering walkway Walking Running Chatting Spa Marketplace Dancing Dogs Cards (Note:  Free chips are now dispensed from the Habanero Hold'Em sign) Sparkles (Note:  New members cannot farm sparkles.  They are allowed to capture exactly one) Arrival at an entry Island Guide Behavior on the Walkway You must have a star to be on the Walkway. You need to wear guide clothing (guide shirts, pants, shoes) on the Walkway.  The purpose of this is so that there are fewer new things for the new members to download.  All the guide clothing pieces have been placed into the new member client.  Remain friendly and attentive to new members while on the Walkway.  AFK is a no no.  If you must go AFK, leave the walkway entirely. Only be on the Walkway when on duty.  If you are off duty, you are off the Walkway. Make the new members your first priority.  Voice should only be used minimally as most new members can't hear that.  Groups of guides chatting while new members are unattended to is most inappropriate. If a greeter is on duty, there will be a guide IM that you should be a part of.  If the greeter informs you of needs in other locations, or if the personnel on the Walkway needs to be rotated to give everyone a chance, please comply. Please assist the greeter with member questions in the event that the greeter is overwhelmed with IMs or other tasks Interaction Plan If you are on the walkway, here is the priority for spots where we need coverage Activity area.  This is where new members exit the automated tutorial and can engage in such activities as dancing, cards, playing with dogs, exploring with Hoverpacks.  Our Try-It machines and some additional Spas are located in this area.  We also have a sign pointing to current events happening in There.  We need a minimum of 2 guides here even if no other spot is manned Note on Hoverpacks  Only Bumblebee hoverpacks may be dropped here, and they may only be dropped by Guides or Greeters.  We should have no more than 2-3 hoverpacks dropped at any time.  Any new member using your hoverpack needs your close attention.  If you see him/her fly out over the water, summon them back.  Do not allow the new members to fly out to sea and become lost there.  If we have any incidents such as a new member crashing out at sea, please inform Greeter_Josie,  and I'll be sure he returns in a good place. Automated tutorial stations such as emotes, spas, marketplace.  If there are plenty of guides in the Activity area, you can check these areas.  We never need more than 2 guides at any of these stations.  1-2 might be useful to those who need support to the automated tutorial.  More than that will probably interfere with that experience. Departure Point (The Blimp): This is where the new members find out about the larger world and will exit to various points.  If the activity area is well-staffed, 2-3 guides stationed here will be useful.  It is also anticipated that some of the guides in the activity area will accompany new members to the Travel area and even out into the world.  Guides in the travel area are encouraged to accompany members into the world if the new member wants a guide.  We want to get the members out into fun areas as quickly as possible. Activity Area What to do in the Activity Area The first priority is always welcoming new members.  A personal welcome is the most important thing you can give to new members.  Say 'hello,'  make them feel welcomed, make them your buddy. Make sure the new members can speak in bubbles.  Talk to them and be sure they can speak back.  If you do not observe this, explain to them how to speak in bubbles. Demonstrate emotes, be sure they can use emotes, give them a list of emotes.  I'll provide you a new brochure for this.  A list of emotes can be found at our Island Guide Huts. Ask them if they want to use the Try-Its or the Spas.  Assist them if they need you. IM members and explain how IM works.  Make sure they can IM you from their buddy list. Point them to the link on the CLUB SIGN and invite them to join any clubs they are interested in. Engage them in activities such as dog training, cards, dancing. Show the new members the current events sign and tell them how to sign up for fun events in There. You may also show them the link on their brochure that lists our welcoming events. Be prepared to talk about the activities you like to do best in There.  Use that as a conversation point.  Another good discussion point is to talk about places you like to visit in There. Pass out the welcome brochure Accompany them to the docks and travel areas if they seem to wish that. NOTE:  There are a variety of scenarios that can play out here.  It is possible that you will engage a new member and he will want to remain with you for the duration of his time on the walkway.  It's also possible that the member will feel more comfortable going from guide to guide at the various activities.  Go with whatever makes the new member feel most comfortable.  Feel free to stay with him as long or as little as he likes.  At the same time, try to make sure that every new member has an opportunity for a warm welcome and to have his questions answered. What to do at the Automated Tutorial Stations It bears repeating that manning these stations is far less important than having guides in the Activity Area. Say hello to the members and answer any questions that they ask.  Allow them to complete the tutorial with no interference if they have no questions.  Be friendly and there for assistance, but do not hold them up in these areas.  Feel free to walk with them through other parts of the walkway if they are amenable to that.  What to do at the Departure Blimp Answer any questions the members have about the scenic spots highlighted in the travel area. Accompany them on their first trip into the larger world if they wish that Make sure they understand how to use the map before they leave Make sure they understand about forcefield, ignore, and undo last teleport before they leave If they want to go to a particular place, you can take them there.  Be sure that you do not leave them stranded in an isolated place.  Return with them to a populated spot or make sure they know how to find a populated and safe spot. Get them out into the world into a happy place as quickly as they feel comfortable with that.